Office Associate I

Job Summary

Supports the administrative functions of the Distribution Center including providing support to stores, customers, vendors, and supervisors. Ensures all contact with customers supports a world-class customer service experience. In addition, this position supports the daily operation of the business including billing, accounting, supply purchasing and reconciliation, and ordering of parts.

KEY RESPONSIBILITIES

• Follow-up and resolves delivery issues via email or phone by customers, stores, and drivers.
• Compile and maintain Distribution Center statistics via review of delivery documents.
• Contact and survey delivery customers directly.
• Reviews upcoming delivery routes for to maximize delivery capacity and cost-effective routes.
• Order, receive, monitor and schedule parts for company and customer-owned merchandise being repaired before storage or delivery.
• Aid walk-in customers needing assistance with pick-up orders.

Scope & Impact

Supports the retail store locations within the established distribution region. The success of this role will be measured by the number of store or customer issues and the result of the resolution to the customer's or store's satisfaction.

Minimum Requirements

• High School Diploma or Ged Required
• Proficiency with Office software including email, excel, word, and potentially power-point.
• Requires the interest and aptitude to learn and use the RMS WMS system in-depth and repeatedly.

Preferred Requirements

• Ability to learn and use a Retail Management System and Warehouse Management System

Physical Demands/Work Environment

Office environment / no specific or unusual physical or environmental demands. Often required to sit, repetitive hand motion (such as typing), hear, listen, talk, stand, and walk. Seldom required to bend, stoop, climb stairs, climb ladders, kneel, squat, reach overhead, push, pull. Not required to Crouch, crawl, or shovel.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

Weekly Hours

40

Benefits

For Employees In The US Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time. More information can be found via: https://learn.bswift.com/la-z-boy.

Note

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.

Equal Opportunity Employer

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table.