Office Associate - Digestive Health

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

Responsibilities

• Registration: Initiates and completes patient visit information in accordance with YNHH department protocol.
  • Collects necessary patient demographic and insurance information when completing the registration process.
• Scheduling: Accurately and promptly schedules patient appointments per department standards.
  • Schedules patient appointments by obtaining all necessary patient demographic and insurance information.
  • Works in collaboration with clinical team to schedule appointments according to facility schedule, staff availability, and patient needs.
• Insurance: Ensures appropriate financial information is accurately obtained and documented to ensure proper reimbursement to the health system.
  • Demonstrates understanding of the various third-party payers and accurately completes insurance entry in order to satisfy billing requirements.
• Customer Service: Follows Customer Service guidelines in accordance with YNHH department protocol.
  • Ensures smooth functioning of all processes in order to ensure a positive patient experience by acknowledging and receiving patients, physicians, and visitors to the department following the YNHHS Standard of Professional Behaviors.
• Resource Management: Utilizes Health System and Department resources to effectively support the patient experience.
  • Participates in designated committees, staff meetings, workgroups, and attends all in-service to support team building and communication enhancements.
• Supports Organizational and Departmental Goals:
  • Performs all functions in accordance with established policies and procedures.
• Performs other duties as assigned by Supervisor.
  • Identifies and recommends opportunities to improve Patient Access activities.

Qualifications

• Education: High school diploma or GED required. Associate degree preferred.
• Experience: One (1) to two (2) years of work experience in a customer service environment, preferably in a hospital/physician office with emphasis on registration and scheduling.
• Special Skills:
  • Self-directed, well organized, and exhibiting excellent interpersonal and team-oriented skills with a strong ability to coordinate and schedule patient appointments.
  • Basic computer skills and the ability to adapt to various programs/systems.
  • Capable of balancing appropriate level of intervention and partnering with clinical staff to ensure the highest quality of patient care.