Office Associate DIAM-6450|Logistics Nashville Warehouse | 2nd Shift

About the role

The Office Associate supports daily Shipping operations by preparing and processing paperwork, monitoring routes and truck schedules, communicating with drivers and dispatch, and ensuring orders are accurately processed through the required systems. The OA must be dependable, organized, professional, comfortable using computers, and able to learn new systems and processes quickly.

Responsibilities

• Order Puller Paperwork – Prepare paperwork needed by Order Pullers. Ensure paperwork is complete and accurate before distributing it. Organize paperwork by route as required. Make sure Order Pullers receive the correct paperwork for their assignments. Correct or report paperwork discrepancies before the order is processed.
• Route Verification – Review the day's routes. Verify that routes are correct and complete. Check for route changes throughout the shift. Update route changes when necessary. Communicate important route changes to the appropriate associates and leadership. Pay close attention to truck arrival times and scheduled departure times.
• Truck & Dispatch Communication – The OA is responsible for actively monitoring scheduled trucks. Before Scheduled Arrival Approximately 15 minutes before a truck's scheduled arrival, contact dispatch by phone or email when required to verify the truck's status. Communication should be professional and include: Route or truck information, Scheduled arrival time, Request for current truck status or ETA when necessary. Late Trucks If a truck has not arrived by its scheduled time: Contact dispatch promptly. Request an updated ETA. Document or communicate the updated information as required. Inform Shipping leadership of significant delays. Continue following up when necessary until the truck arrives or another direction is provided. Do not assume a truck is on the way. Communicate and verify.
• WMS Driver Window – Greet drivers professionally when they arrive at the Shipping window. Verify the driver's route/load information. Collect or provide required paperwork. Give clear instructions when needed. Contact leadership when there is a problem or discrepancy. Maintain professional communication even during busy periods or delays. The OA must learn and correctly use WMS. Responsibilities include: Scan orders into WMS. Verify that the correct order is being processed. Check information before completing transactions. Report system or order discrepancies. Maintain accuracy when entering or scanning information.
• AS400 – Driver Bill Out – The OA must learn how to properly bill out drivers using AS400. Before completing the bill-out process: Verify the correct driver/load. Verify route information. Confirm required paperwork is complete. Enter the required information accurately. Complete the bill-out process according to Shipping procedures. Accuracy is critical. If information does not