Office Associate

Levin Furniture & Mattress is a family-owned company with a history of caring for our employees, customers, and community. Join our team in McMurray, PA and experience a supportive work environment where working here feels like home.

About the role

We are hiring immediately for an Office Associate at our McMurray location (3664 Washington Rd, Route 19 South, McMurray, PA 15317). This role involves handling sales transactions, customer service, and clerical support in a beautiful showroom featuring top brands and trends.

Responsibilities

• Accurately enter information regarding sales transactions and order details into the Storis system.
• Verify all order-related information for accuracy; identify and correct discrepancies.
• Complete documentation efficiently and process information regarding cash balances, deliveries, sales & service orders, and account balances in compliance with corporate guidelines.
• Provide customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, and resolving customer complaints or questions.
• Answer, investigate, and/or initiate actions on customer inquiries using all access channels (phone, web, chat, mail, fax, etc.).
• Consistently meet or exceed performance standards for service quality, accuracy, and volume.
• Complete and process credit applications, payments, and financing paperwork.
• Verify all paperwork for order processing is accurate.
• Communicate professionally and promptly with internal and external personnel.
• Maintain accurate files and processes to maximize productivity.
• Perform clerical support for store staff as needed.
• Other duties as assigned.

Requirements

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred.
• Excellent verbal and written communication, and listening skills.
• Basic reading, comprehension, and numerical reasoning skills.
• Ability to complete paperwork accurately, neatly, and efficiently.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Outstanding customer service skills.
• Knowledge and ability to utilize Storis, Ring Central Phone System, Package AI Routing Software, and Company Intranet systems preferred.

Skills

• Proficiency in Microsoft Office and other relevant software.
• Strong attention to detail and accuracy.
• Ability to multitask and manage high call volumes.
• Professional communication with customers and team members.

Benefits

• Paid training with a blended approach.
• Growth opportunities – Levin’s promotes from within.
• Medical, dental, vision, life, and disability insurance.
• 401K retirement plan.
• Paid time off (PTO).
• Generous employee discount.
• Friendly, supportive work environment.

Pay

$16.00 per hour, with increased pay rates available through our compensation and benefits program.

Physical Demands

• Ability to sit, stand, bend, stoop, and reach regularly.
• Ability to remain in a stationary position for extended periods.
• Ability to communicate effectively with customers and co-workers.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.