Office Associate

About the Role

We are looking for a reliable and detail-oriented Production Associate to join our growing team. This role is essential to keeping our painting projects running smoothly from start to finish. The Production Associate will support our production team in the field and serve as the point of contact for resolving job site issues as they arise.

Key Responsibilities

• Assist the production team with day-to-day painting project coordination and execution
• Identify, troubleshoot, and resolve job site issues (JSS) in a timely and professional manner
• Communicate job status updates between field crews, project managers, and office staff
• Ensure job sites are properly set up, stocked, and compliant with company standards
• Conduct quality checks throughout the project lifecycle
• Cover scheduling conflicts, supply needs, or customer concerns with crew leads
• Document job site activity, incidents, and resolutions accurately
• Support a positive customer experience by addressing concerns promptly and professionally

What We're Looking For

• Prior experience in painting, construction, or a related trade (preferred)
• Strong problem-solving skills and ability to think on your feet
• Excellent communication skills — both with field crews and customers
• Highly organized with the ability to manage multiple job sites simultaneously
• Reliable transportation and valid driver's license
• Ability to work outdoors and in varying weather conditions
• Team-oriented mindset with a proactive attitude

Qualities

Opportunity is Knocking
Qualities like working hard, getting the job done right, and fostering respect while working as part of a team are core to the CertaPro Painters® brand culture. This makes each independently owned and operated CertaPro Painters® franchise unique and fulfilling places to work. It is important to not only deliver memorable experiences for customers, but for team members of each independently owned and operated CertaPro Painters® franchise, as well.