Office Assistant - Primary Care New Town

About the role

Williamsburg, Virginia

Responsibilities

• Checking in and checking out patients
• Verifying insurance eligibility
• Maintaining patient registration by properly entering and updating patient demographics within the patient registration software
• Greeting patients while answering multi-phone lines
• Scheduling/rescheduling appointments
• Creating/scheduling referrals
• Completing chart prep and providing information to and for the patients
• Ensuring all patients' registration and demographics information is correct and updated as needed
• Completing check-in and check-out in a timely manner
• Collecting payments from patients regarding appointments, forms, or past due balances
• Monitoring daily schedule including scheduling/rescheduling appointments when necessary (e.g., doctor’s illness, meetings, or vacation)
• Completing clerical chart prep, preparing and printing visit related documents (e.g., consents, receipts, visit summaries, etc.)
• Promoting the Riverside Care Difference through exceptional customer service
• Greets all participants to the practice with immediate acknowledgment with eye contact and smile
• Managing patient expectations with clear explanations
• Using good telephone etiquette including 4-part greeting and 3 rings or less guideline
• Practicing warm transfer and proper on-hold techniques
• Maintaining referrals and insurance information
• Obtaining referrals or scheduling referrals upon receipt from referring location
• Ensuring referrals are attached with an approved insurance authorization
• Obtaining insurance authorizations as necessary
• Recommending to practice manager any process improvements needed to improve quality of service
• Maintaining appearance and cleanliness of the reception area
• Actively engaging in team huddles and staff meetings
• May be asked to float to other practices within the region providing support as needed

Qualifications

• Education: High School Diploma or GED, Minimum (Required)
• Experience: 1 year Medical Office experience (Preferred)

Pay

Hiring range $16.80 - $21.83 per hour. Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.