Office Assistant (Palos Hills)

About the role

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Founded in 1857, MFS is the engine of change that positively impacts communities.

Responsibilities

• Greet staff, clients, and visitors professionally, following safety and compliance practices.
• Answer and direct phone calls, handling difficult or sensitive inquiries with professional judgment.
• Maintain electronic and physical records and client files, managing open and closed files and responding to record requests and subpoenas.
• Create and edit documents and reports with agency software.
• Process account receivables, payables, and program billing as assigned.
• Manage client interactions per agency policies, including check-in/check-out, processing payments, obtaining signatures, and managing physical and electronic documents.
• Schedule appointments, arrange meetings, and make reminder calls to clients.
• Support direct service and administrative staff in agency-wide committees and initiatives, including site/community events.
• Prepare information for dissemination with community partners or at events.
• Set up, coordinate, and purchase items for site events as needed.
• Collaborate with leadership on additional needs for meetings and events, including taking minutes.
• Operate and troubleshoot office equipment, reporting issues to the IS Department.
• Order and maintain office supplies and process mail and packages.
• May travel to other MFS sites to serve as backup for support staff, training, or operational tasks.
• Work evening shifts and weekends (Saturdays) as needed.
• Operate and troubleshoot office equipment, reporting issues to the IT department.
• Perform other duties as assigned.

Qualifications

• A high school diploma or equivalent education.
• At least 2 years of office experience, including automated systems experience.
• Must be available to work evening shifts and Saturdays.

Additional Requirements

• Satisfactorily pass all relevant screenings and criminal background checks.
• Required to work evening shifts and weekends (Saturdays).
• Driving for work with a personally owned vehicle. Travel between sites is required.

Benefits

Metropolitan Family Services offers a comprehensive benefits package, including medical coverage, dental coverage, vision coverage, HSA accounts, and free Teladoc services. Additionally, there is a 401K plan with a 4% employer match, vested at 100% on day one of eligibility.