Office Assistant | Oncology

About the role

UPMC Hillman Cancer Center is offering a full-time Office Assistant position to support the medical oncology practice in Steubenville, OH. You will play a vital role in scheduling and managing patient appointments, ensuring timely and compassionate care, assisting patients in person and over the phone, and collaborating with various departments. Prior experience in an outpatient medical office, comfort with health insurance, and familiarity with electronic medical records and medical terminology are ideal.

Make an impact: Explore this opportunity and discover how you can positively influence the lives of others while building the career you’ve always dreamed of.

Benefits

• Purpose‑driven work: Play a vital role in scheduling and managing patient appointments, ensuring timely and compassionate care.
• Work‑life balance: Enjoy a Monday–Friday daylight schedule—no evenings, weekends, or holidays.
• Patient‑centric approach: Assist patients both in person and over the phone, providing essential information and collaborating with various departments.

Schedule

Monday–Friday daylight schedule; no evenings, weekends, or holidays.

Responsibilities

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient appointments.
• Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner.
• Provide any necessary instructions/directions.
• Inform appropriate department/person of patient's arrival performing appropriate check‑in and check‑out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screen calls, take messages, and provide information.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals.
• Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Comply with all UPMC Health System policies and procedures.
• Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co‑payment collection/reconciliation and other tasks.

Requirements

• High school diploma or GED required.
• 1 year of work experience, preferably in a medical office setting.
• Knowledge of medical terminology preferred.
• Word processing and computer experience preferred.
• Experience with health insurance preferred.
• Act 34 clearance required.