Office Assistant II - Transit

About the role

The City of Fayetteville is seeking an Office Assistant II in the Transit Department to support office operations, programs, or work units.

Responsibilities

• Screen visitors and telephone calls and route as appropriate;
• Assist the public, other departments and divisions by providing information concerning services provided, explain departmental/divisional policies and procedures requiring some interpretation;
• Resolve problems which may include gathering and researching background information;
• Maintain a calendar of activities, meetings and various events for assigned department manager and make travel arrangements;
• Schedule and arrange division activities, meetings, conferences and various work events;
• Compose, prepare, review and distribute a variety of forms, reports, correspondence and documentation; proofread and verify accuracy of a variety of documents including general correspondence, memoranda, and reports;
• Maintain/revise the records retention and disposal schedule; monitor, retain and purge records as needed;
• Assist in the preparation of departmental budget; monitor expenditures;
• Operate a variety of office equipment including copiers, scanners, facsimile machines and computers; input and retrieve data and text; organize and maintain filing;
• Process accounts payables if required by department for which assigned; maintain related records and vendor files;
• Prepare monthly invoices if required by department for which assigned; requisition supplies and materials as required;
• Contact the public and outside agencies for the purpose of obtaining, clarifying, and providing information and making referrals.

Requirements

• Two years of increasingly responsible experience in office support work;
• Training equivalent to completion of the twelfth grade supplemented by specialized secretarial or office management training;
• Experience in office support work;
• Experience in a front office setting greeting external and internal customers;
• Experience in telephone customer service;
• Experience using Transloc;
• Experience using AssetWorks;
• Experience using Fuelmaster;
• Experience using GFI;
• Experience ordering parts;
• Experience with Oracle ERP Cloud and/or Oracle EPM Cloud;
• Experience with Microsoft Word;
• Experience with Microsoft Excel;
• Experience with Microsoft PowerPoint;
• Bilingual certification;
• Computer training certification;
• Commissioned by the State of North Carolina as a Notary Public.

Qualifications

• Minimum Qualifications: Completion of the twelfth grade supplemented by specialized secretarial or office management training;
• Experience: Two years of increasingly responsible experience in office support work;
• Licenses/Certifications: None required.

Skills

• Proficient in Microsoft Word;
• Proficient in Microsoft Excel;
• Proficient in Microsoft PowerPoint;
• Bilingual certification;
• Computer training certification;
• Commissioned by the State of North Carolina as a Notary Public.

Benefits

• Health and Dental Insurance;
• Retirement Benefits;
• Cafeteria Plan / Supplemental Benefits;
• Employee Assistance Program.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.