Office Assistant I, II, III - Veterans Cemetery

About the role

This position provides administrative and customer service support while performing a variety of clerical duties. The role ensures burial services are carried out with professionalism, compassion, and accuracy.

Responsibilities

• Perform front office duties, including answering phones, greeting visitors, and assisting the public with information regarding cemetery policies, procedures, and activities.
• Serve as a representative during committal services, ensuring dignified and respectful delivery of service(s).
• Support registration processes and ensure all associated burial processes are completed in a timely and professional manner.
• Utilize the Veterans Administration (VA) Burial Operations Support System (BOSS) to schedule and coordinate interments.
• Maintain accurate and timely filing and storage of records, reports, and documentation.
• Maintain office supplies and equipment.
• Review and distribute inbound and outbound mail; prepare responses to routine inquiries not requiring supervisory action.
• Receive and address complaints and inquiries, providing information or directing individuals to the appropriate department as necessary.
• Cover office operations and cemetery administrative functions when needed.
• Coordinate with the Cemetery Director on office operations and cemetery administrative functions.
• Ensure compliance with Veterans Administration (VA) and National Cemetery Administration (NCA) regulations, policies, and procedures, including those related to data privacy, interment processes, tracking of remains, headstone/marker accountability, and overall cemetery standards.
• Operate a personal or City vehicle for City business.

Requirements

• One (1) year of general clerical experience is required.
• A valid Texas driver’s license or a military waiver is required.

Qualifications

• High School diploma or GED required.
• Three (3) Years of administrative clerical experience required for Office Assistant II.
• Five (5) years of administrative clerical experience required for Office Assistant III.

Skills

• Proper English grammar, spelling, and punctuation.
• Office equipment, filing systems, and office procedures.
• Microsoft Operating System (MOS) application(s).
• Ability to type at a speed necessary for successful job performance.
• Operate office and computer equipment.
• Safely operate a motor vehicle.

Benefits

No specific benefits are mentioned in the job description.

Pay

Hiring Min Rate: $16.76 USD
Hiring Max Rate: $21.33 USD

Schedule

No specific schedule is mentioned in the job description.