Office Assistant (Front Desk & Mailroom)

About the role

This position combines front desk support, mailroom operations, and general office assistance. You’ll serve as the first point of contact for employees, visitors, customers, and vendors while managing the daily flow of mail, packages, and deliveries to keep the corporate office organized and running smoothly.

Responsibilities

• Receive, sort, organize, and distribute incoming mail, packages, and deliveries.
• Prepare and process outgoing mail and shipments.
• Ensure mail and deliveries are routed to the appropriate people in a timely manner.
• Coordinate the daily flow of mail between the corporate office and stores.
• Maintain an organized and efficient mailroom.
• Assist employees and departments with mailing and shipping needs.
• Track and communicate information related to deliveries when needed.
• Greet and welcome visitors to the corporate office.
• Direct visitors to the appropriate person and office.
• Answer, screen, and route incoming phone calls and emails.
• Take messages and ensure they reach the appropriate person in a timely manner.
• Provide basic and accurate information in-person and via phone/email.
• Help maintain building safety and security by monitoring visitor access.
• Make announcements to the corporate office over the intercom.
• Keep the front lobby and reception area welcoming, clean, and organized.
• Handle cash box transactions by accepting payments and giving change.
• Keep corporate office, stores, and vendor contact information lists up to date.
• Assist with the filing, scanning, faxing, and uploading of documents.
• Provide coverage and support across both the front desk and mailroom.

Requirements

• Candidates must be 18+ years or older.
• Complete a pre-employment background check.
• Previous work experience in a similar role.
• Proficiency with tech (e.g., Microsoft Office Suite, Outlook).
• Strong customer service mindset with a friendly and professional approach.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and stay organized.
• Dependable, proactive, and willing to learn.
• Ability to use good judgment, take initiative, and problem-solve when needs arise.
• Comfortable working independently while also supporting team members.

Physical Requirements

• Ability to sit or stand for extended periods throughout the workday.
• Ability to frequently move throughout the corporate office and mailroom.
• Ability to bend, reach, carry, and handle mail, packages, and office supplies.
• Must be able to lift up to 25 pounds.

Schedule

Monday through Friday, 7:30 AM to 4:00 PM. Full-time, 40 hours per week. This is an in-person position at our Corporate Office.

Benefits

• Paid every week, on Friday.
• Medical, Dental, Vision, Prescription coverage.
• 401(k) + Company Match.
• Paid Time Off (Vacation, Sick, Holidays).
• Life Insurance (Basic, Voluntary, AD&D).
• 10% Employee Discount.
• Scholarship Opportunities.
• Employee Assistance Program.