Office Assistant

About the role

The Office Assistant provides administrative and clerical support to the Community General Manager/Community Manager, assists with customer and resident relations and communications, and supports community events. Windward Communities manages manufactured home communities across the country, offering amenities such as clubhouses, pools, playgrounds, dog parks, picnic areas, and walking trails, and is dedicated to providing safe, affordable housing for families.

Responsibilities

• Assists the Community General Manager/Community Manager with administrative and customer service duties daily.
• Provides top‑notch customer service.
• Assists residents and guests entering the Clubhouse, Sales Office, or other common areas.
• Performs administrative duties including email correspondence with residents/prospects, answering and returning phone calls, and maintaining office organization and supplies.
• Handles mail and package deliveries.
• Maintains office cleanliness, makes coffee for guests, and greets guests with a smile.
• Assists with planning and hosting community events, including parties, fundraisers, and pool operation.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED
• Strong organizational skills
• Ability to communicate effectively verbally, in writing, and in person
• Excellent time management skills
• Excellent customer service skills; able to connect with others and build relationships
• Basic computer proficiency with Microsoft Office Suite, including email and internet
• Valid driver’s license, clean driving record, and automobile insurance

Benefits

• Medical/Dental/Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Parental Leave
• Short‑term & Long‑term Disability
• Industry‑leading PTO
• Paid Holidays
• 401k program; including match
• Tuition reimbursement
• Staff development courses & free online training courses
• Paid training
• Bonus programs
• Employee Assistance Program (EAP)
• Employee/Resident Referral Bonuses