Office Assistant

About the role

UPMC Western Maryland is seeking a Full-Time, friendly, detail-oriented Office Assistant to support our OB Physicians' Office. This is a full-time 40 hour/week, dayshift position that will support the office with registration, scheduling, check-in and check-out. No weekends or holidays required. Candidates will be placed in appropriate job title based on education/experience.

Responsibilities

• Verify necessary information and records in the medical record and computerized scheduling system
• Schedule, coordinate, and reschedule patients' appointments
• Relay necessary messages to staff and providers
• Greet and register patients in a polite, prompt, and helpful manner
• Provide any necessary instructions/directions
• Inform the appropriate department/person of the person's arrival performing appropriate check-in and check-out functions
• Maintain a clean, orderly waiting area including beverage area and reading materials
• Prepare patient charts for upcoming appointments
• Answer telephone, screen calls, take messages, and provide information
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed
• Complete necessary paperwork such as encounter forms and referrals
• Use computer system to generate information necessary for billing
• Answer questions regarding patient appointments and testing
• Comply with all UPMC Health System policies and procedures
• Maintain strict confidentiality related to medical records and other data
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/reconciliation, and other tasks

Qualifications

• High school diploma or GED is required
• 1 year work experience, preferably in a medical office setting
• Knowledge of medical terminology preferred
• Word processing and computer experience preferred