Office Assistant

Key Responsibilities

• Serves as a primary point of contact for residents and officials, responding to inquiries, researching public records/bylaws, certifying official documents, and managing department web content.
• Facilitates election procedures, voter registration, nomination papers, and voter rolls within the state database, while supporting Town Meetings and the annual town census.
• Processes and maintains vital records (birth, death, marriage) and issues a wide range of municipal and state licenses, permits, and certificates.
• Collections and reconciles municipal fees, processes departmental payroll and accounts payable, and maintains official town records, filings, and board/committee databases.
• Processes payroll for department personnel and election workers, while managing departmental accounts payable.
• Performs related administrative duties and special projects as assigned.

Skills & Qualifications

• A High School Diploma with administrative training and 1 or more years of responsible administrative experience, ideally in municipal government or public-facing roles, or an equivalent combination of education and experience.
• Exceptional written and verbal communication skills with a proven ability to interact tactfully, professionally, and effectively with residents, officials, and staff.
• Strong organizational, time management, and multi-tasking skills with a high degree of accuracy and attention to detail when maintaining complex records.
• Ability to work independently, follow complex instructions, and prioritize competing demands effectively.
• Fluent in modern office technology, computer applications, typing, database entry, and digital record-keeping systems.
• Working knowledge of general office procedures and municipal operations, with the ability to quickly learn laws and regulations regarding vital records and Town Clerk operations.

Work Hours & Benefits

• Standard work hours are Monday, Wednesday, and Thursday from 8:00 AM to 4:30 PM; Tuesday from 8:00 AM to 6:30 PM; and Friday from 8:00 AM to 12:00 PM.
• Weekend and evening hours will be required due to elections and Town Meetings.
• The Office Assistant is compensated for time worked outside of normal working hours.
• The Town of Shrewsbury offers a comprehensive benefits package featuring health insurance, a public pension system, generous paid time off (vacation and sick leave), professional development opportunities, and an extensive Employee Assistance Program.
• Additionally, Shrewsbury is one of the first municipalities in the Commonwealth to provide Paid Family & Medical Leave.