Office Assistant

We are interviewing for a Full Time Office Assistant at our Jennifer Square location in Annapolis, MD. Join a cohesive, highly reputable team with a mission to care for our patients, each other, and the community. Advance Rehabilitation Management Group (ARMG) is a physical therapist-owned company delivering clinical excellence for over 25 years, providing exceptional physical therapy services since 1998. We foster a collaborative environment where clinicians feel valued, heard, and equipped to grow in their careers.

About the Role

As an Office Assistant, you'll play a crucial role within our outpatient services team, focusing on delivering outstanding customer service. You will ensure a seamless and timely experience for our patients while coordinating care with our therapy staff.

Responsibilities

• Provide exceptional customer service, managing patient interactions both in-person and over the phone.
• Handle administrative duties including appointment scheduling, registration verification, and payment processing.
• Maintain staff productivity by effectively managing therapists' schedules.
• Act as a liaison between therapy staff, billing office, and MD offices.
• Warmly greet and assist patients, manage check-ins and check-outs, handle co-pays, and verify insurance coverage.
• Schedule and confirm appointments, and efficiently process new therapy referrals.
• Coordinate the commencement of care with therapy staff.

Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Highly organized and skilled in managing schedules.
• Ability to multitask and meet clinic scheduling goals.
• Excellent interpersonal skills, demonstrating initiative, good judgment, and attention to detail.
• Strong customer service skills, both in-person and over the phone.
• Proficient typing skills.

Qualifications & Experience

• High school graduate; additional education (college or healthcare technical school) preferred.
• 1-2 years experience in a front office setting (healthcare environment preferred but not mandatory).
• Motivated team player with a proactive work attitude and ability to work with minimal supervision.

Pay

$18.00 - $20.00 per hour.