Office Assistant

About the Role

We are seeking a highly organized and detail-oriented individual to join our team as an office assistant. You will play a critical role in maintaining a productive and efficient work environment, managing administrative tasks, accounts payable, coordinating office activities, and ensuring smooth communication within the organization and with customers.

Responsibilities

• Manage customers and office duties using Account-Mate and INFOtrac software.
• Answer phones in a professional and cheerful manner.
• Become very familiar with the SeegarsFence.com website to answer basic customer questions and direct them to relevant information.
• Anticipate common customer questions, craft scripts for answers to enhance customer experience, and collaborate with the team to prepare responses.
• Become familiar with our different product lines, including the basic pros and cons of each system.
• Learn the special material catalog and process walk-in material sales orders.
• Manage controllable office expenses.
• Maintain a clean and organized office.
• Maintain office equipment and ensure proper servicing to maximize lifespan.
• Enter customer information in customer management software to create a personalized experience that meets and exceeds customer expectations.
• Arrive to work on time and dress professionally.
• Take a minimum of one professional development class per quarter.
• Play an active role in a community or civic organization of your choice annually.

Requirements

• Experience in accounts payable and other office administration duties.
• Strong organizational and multitasking skills, with the ability to prioritize and meet goals.
• Excellent written and verbal communication skills.
• Understanding of accounting principles and practices.
• Excellent attention to detail and accuracy.
• Ability to handle sensitive customer issues with tact and professionalism.
• Demonstrated leadership abilities and the capability to motivate a diverse team.
• Positive, can-do attitude.
• Ability to think quickly and solve problems.
• Competency in Microsoft Office.
• Ability to work well in a team environment where situations and demands change daily.