Office Assistant

About the Role

The Office Assistant supports day-to-day administrative duties, resident relations, and community upkeep to ensure smooth operations and high resident satisfaction.

Responsibilities

• Represent the company professionally to clients, residents, partners, and employees.
• Collect rent payments to maintain low delinquencies.
• Assist with sales, leases, and rentals under the direction of the Community Manager, including completing paperwork and follow-up communication.
• Resolve guest concerns professionally, escalating to the Community Manager as needed while keeping them informed.
• Communicate with maintenance staff on behalf of the Community Manager as instructed.
• Inspect the community to ensure high standards, resident compliance with park rules, cleanliness, and property upkeep.
• Inspect vacant homes as requested.
• Ensure timely and accurate execution of resident documents for pad rentals, lease-to-own agreements, rentals, and community rules.
• Generate reports using Saratoga Group software platforms (e.g., Google Apps, Asana, Rent Manager).
• Communicate effectively with internal teams and external partners, both verbally and in writing.
• Maintain regular and predictable attendance.
• Perform additional duties as assigned by management.

Requirements

• Must be able to work 15 hours per week.
• Capable of pushing, pulling, or lifting up to 25+ lbs.
• Occasionally required to climb, kneel, crouch, bend, or crawl.
• Ability to work outdoors, walk across communities in various weather conditions, navigate stairs, and climb ladders for extended periods.
• If hourly, compliance with applicable meal and break laws (paid or unpaid).