Office Assistant

About the role

We are looking for an organized and customer-focused Office Assistant to support daily operations in Albany, New York. This Long-term Contract position is ideal for someone who enjoys working directly with the public, handling administrative tasks, and helping maintain an efficient office environment. The role involves guiding visitors through service processes, reviewing documentation for completeness, and providing hands-on assistance with testing and kiosk support.

Responsibilities

• Welcome visitors professionally and provide clear direction based on their service needs.
• Review customer documents to confirm required information is complete before processing.
• Coordinate visitor flow by monitoring and updating the queue management system.
• Evaluate vision screening outcomes accurately and record successful results in the computer system.
• Support individuals using self-service kiosks by answering questions and troubleshooting basic issues.
• Capture customer photographs for driver's license applications while following office procedures.
• Supervise test sessions to help ensure rules and procedures are followed.
• Perform general clerical support duties, including document scanning and administrative assistance as needed.

Requirements

• At least 2 years of experience in an office support, receptionist, or customer service role.
• Ability to interact professionally with customers in a fast-paced public-facing environment.
• Experience handling clerical tasks such as document review, data entry, and scanning.
• Comfortable using computers and office systems to enter and update information accurately.
• Strong attention to detail when reviewing paperwork and processing test results.
• Ability to manage multiple tasks efficiently while maintaining a high level of customer service.
• Excellent verbal communication skills, including answering inbound questions clearly and courteously.

Benefits

• Medical, vision, dental, and life and disability insurance available to contract/temporary professionals.
• Eligibility to enroll in the company 401(k) plan for hired contract/temporary professionals.