OFFICE ASSISTANT

Full-time position (40 hours per week) located at the corporate office in Edinburg, TX. Reports to the Office Manager.

Responsibilities

• Provides superior quality customer service and a positive experience for all North Alamo Water Supply Corporation customers and visitors.
• Assists in various areas of the Corporate Office as needed.
• Delivers and picks up work and correspondence between business facilities and other vendors; maintains the courier car, ensuring it is clean and serviced timely.
• Directs customer calls to the appropriate individual or department by gathering account number, name, service location, meter number, and reason for the call.
• Resolves customer issues immediately or escalates to a different department or supervisor when necessary.
• Enters detailed notes on customer accounts regarding call reasons and resolutions.
• Sorts and distributes incoming mail; applies postage to outgoing mail parcels.
• Reviews locked account lists to verify payments and unlock accounts if applicable.
• Processes end-of-day cut-off lists each morning to confirm payments and creates work orders to remove accounts from locked status.
• Sorts meter reader work orders into sealed and not sealed categories to apply appropriate service charges and update account notations.
• Opens and posts incoming mail payments, verifying transaction accuracy.
• Directs customer service complaints to the Office Manager and employee-related complaints to the Director of Human Resources.
• Collects plat and review fees for subdivisions as needed.
• Assists in the Teller area by processing money orders, checks, or credit card payments for customer accounts daily, ensuring accurate and timely transactions per corporate policies.
• Handles customer/tenant requests for information (e.g., account balances, address changes) and complaints.
• Observes all safety standards and precautions.
• Participates in job-specific and required corporate training programs.
• Complies with federal and state regulations and all established corporate policies and procedures.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED.
• At least six months of experience in a retail or fast food service industry.
• Valid Texas driver license and a good driving record.
• Must be at least 25 years old and insurable in the state of Texas.
• Strong customer relations and interpersonal skills.
• Proficient in typing, PC, 10-key calculator, multi-line console, and handling large quantities of currency.
• Experience with Microsoft Office (Word, Excel, Outlook).
• Good problem-solving skills, solid decision-making, effective communication, and strong prioritization and organization abilities.
• Ability to maintain mental concentration despite frequent interruptions and a fast-paced environment.
• Bilingual in English and Spanish.
• Position may be mentally and physically stressful; requires standing for most of the workday and lifting, carrying, or moving heavy boxes or bags of currency and coin weighing up to 25 pounds.

Schedule

Monday through Friday, 8:00 AM to 5:00 PM.