Office Assistant

What You Will Be Doing

• Answering incoming calls - first point of contact for customers and homeowners calling in for service
• Supporting out field technicians with information they require
• Dispatch service technicians and schedule service calls
• Clock in and schedule maintenance visits
• Follow-up with customers about parts and scheduling
• Maintain accurate customer records and keep our database current
• Log warranties and rebates
• Use Service Titan daily to manage scheduling and communications

What We Provide And Benefits

• Medical insurance
• Paid vacation
• Paid holidays
• 401K with company match
• Top of the line technology
• Opportunities to expand your skills, take on new challenges, and work with a supportive team
• Over 50 years in business with a stellar reputation!

What We Are Looking For

• 2 + years of experience as an office assistant, or schedule coordinator, dispatcher, project coordinator, or similar office experience
• Excellent customer service skills
• Intermediate to advanced Microsoft Office experience
• Organizational skills and high attention to detail
• Experience working in the service industry desired
• Knowledge of the HVAC industry is recommended but not required
• High school diploma or equivalent