Office Assistant

About the Role

Jay's Heating, Air & Plumbing is looking for a Customer Service Representative/Office Assistant to support our new Wytheville location. This employee will work independently from the Wytheville office while staying closely connected with our main headquarters and team in Mt. Airy, NC. Because you will often be working alone in the office, we are looking for someone who is self-motivated, trustworthy, and confident handling day-to-day responsibilities without constant supervision.

Responsibilities

This position combines customer service, scheduling, and general office support. Responsibilities will include:

• Answering incoming calls with a friendly and professional approach
• Converting customer inquiries into scheduled service and sales appointments
• Making outbound calls to follow up with leads and customers
• Entering and updating customer information in ServiceTitan
• Communicating with dispatchers, technicians, and managers throughout the day
• Assisting customers with questions and resolving routine concerns
• Supporting membership and service-plan opportunities
• Completing general administrative and office-related tasks
• Keeping the Wytheville office organized, professional, and running smoothly
• Maintaining regular communication with the Mt. Airy headquarters

Qualifications

Our ideal candidate will have:

• Previous customer service, call center, receptionist, or office experience
• A strong, confident phone presence
• The ability to work independently and manage time effectively
• Excellent communication and people skills
• Strong organization and attention to detail
• Experience scheduling appointments and managing multiple priorities
• Comfort making both inbound and outbound calls
• Basic proficiency with Microsoft Office and web-based software
• The ability to learn ServiceTitan or similar customer-management software
• A dependable, positive, and can-do attitude
• The judgment to recognize when an issue should be escalated to management

Pay

$16.00-$20.00 per hour, plus spiff opportunities

Schedule

Monday-Friday; 8:00 a.m.-5:00 p.m.

Benefits

• Medical insurance with 70% of the employee premium covered
• Dental and vision insurance available for employees and their families
• Life insurance
• 401(k) with up to a 3% company match after one year
• Six paid holidays
• Two weeks of paid vacation, with accrual beginning after 90 days
• Performance-based spiff opportunities

Why Join Jay's?

Jay's Heating, Air & Plumbing has been a family-owned business since 2005. Our main headquarters is located in Mt. Airy, and our new Wytheville office is an exciting part of our continued growth.

We offer:

• An established company with a strong local reputation
• A supportive team that values communication and collaboration
• The opportunity to take ownership of a new office location
• A company culture built around kindness, growth, and excellent service
• A commitment to supporting our community, veterans, and charitable causes
• More than 3,800 Google reviews and over 600 five-star Facebook reviews

Core Values

• Always Do the Right Thing
• Always Growing
• Can-Do Attitude
• Be Kind—The Golden Rule
• Deliver WOW Customer Service