Office Assistant

About the role

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. The Office Assistant will interact with customers, process orders, and provide information in response to customers’ inquiries, concerns, and requests about our products and services.

Responsibilities

• Answer customers’ calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face.
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items.
• When necessary, escalate customer information, problems/needs, and requests to the customer service manager.

Requirements

• High school diploma, GED, or equivalent.
• 2 years of customer service experience.
• Proficiency in MS Office and familiarity with using other software.
• 2 years of data entry experience.

Skills

• Excellent communication skills.
• Outgoing personality and eager attitude to help others.

Benefits

• Competitive salaries and benefits (medical, dental, vision).
• 401(k) program with company match.
• Life insurance.
• Generous paid time off package.
• Educational reimbursement.
• Paid family leave.
• Adoption assistance.

Pay

$19.00 per hour.

Schedule

Monday through Friday, 7:30 am – 4:30 pm.