Office Assistant

About the role

This position is responsible for managing patient scheduling and pre-registration processes in a healthcare setting. The role involves collecting and analyzing patient information, ensuring accurate scheduling, and communicating with patients and providers.

Responsibilities

• Collects and records accurate and thorough patient, guarantor, insured and insurance information when preregistering patient accounts.
• Ensures all required demographic, insurance/financial and clinical data are accurately entered into the scheduling system.
• Works with physicians, Care Coordinators, and clinical department leaders to communicate and resolve issues related to order quality and acceptable standards.
• Engages in frequent communication with all departments to ensure scheduling openings are current and time blocks are administered as needed.
• Explains procedures and provides patients/customers with accurate preparation information prior to exam.
• Verifies insurance eligibility, reviews and if applicable, notifies the patient’s primary, secondary and tertiary insurance companies of the scheduled service and obtains benefit information and service authorizations.
• Supports the overall functioning of the department’s operations by reviewing reports, placing reminder calls, answering and directing calls, and performing assigned tasks.

Requirements

High school diploma or equivalent. 2-3 years related experience preferably in a healthcare setting (revenue cycle experience preferred), hospital, physician office or insurance company. Applicable education may be substituted. Knowledge of medical terminology is strongly preferred.

Qualifications

Effective organizational and prioritization skills. Proficient in the use of Microsoft Office (Excel, Power Point, Access and word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software. Exhibits sophisticated interviewing, communication and negotiation skills. Possesses intermediate math and business writing skills. Knowledge of office equipment. Computer literate. Demonstrated customer service skills.

Skills

Knowledge of office equipment. Computer literate. Demonstrated customer service skills.

Benefits

The position offers a comprehensive suite of Total Rewards including compensation, benefits, and well-being programs. Eligibility for programs may depend on FTE or status. Please ask a Recruiter for more information during an interview.