Office Assistant

Location: Beavercreek, OH, USA | Part-time, approximately 30 hours per week

About the role

Office Team Members are an integral part of Havertys’ outstanding customer experience in our retail locations by being customer-focused and working as a team. You’ll process customer sales, handle payment transactions, answer phones, and schedule deliveries in a fast-paced, beautifully appointed showroom environment.

Responsibilities

• Balance the cash fund every morning and evening
• Complete daily opening and closing procedure checklists
• Prepare and reconcile bank deposits
• Accurately process customer sales and payments
• Maintain an organized and secure office environment
• Answer incoming calls, distribute messages, and manage store voicemail
• Handle customer complaints and follow up on service tickets
• Review outstanding customer transactions
• Verify and schedule deliveries to ensure they are ready to be routed
• Ensure purchase orders are present for out-of-stock products
• Contact customers when products are available for pickup
• File and prepare daily paperwork

Requirements

• High school diploma or GED
• 1–3 years of customer service experience (preferably in retail)
• 1–3 years of cash handling experience (e.g., banking, customer service, data entry, office administration, medical records) or equivalent combination of education and experience
• General computer skills with knowledge of Microsoft Word, Excel, and O365 preferred
• Strong math, communication, and customer service skills
• Highly organized with the ability to multitask
• Able to follow oral and written instructions and work independently with discretion

Work Environment

• Beautifully appointed showrooms with a 140-year company heritage
• Fast-paced, customer-focused environment
• Business professional dress code
• Store hours: 10 am – 7 pm Monday – Saturday and 12 pm – 6 pm Sunday

Physical Demands

• Frequently required to stand, walk, sit, use hands to handle or feel, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl
• Must regularly lift and/or move more than 20 pounds occasionally

Pay

Starting at $16.25 per hour

Benefits

• Paid comprehensive training
• Flexibility to draw pay between pay cycles with our Daily Pay Program
• 401K program with a company match of 4%
• Generous benefits package with premier medical, dental, and vision partners
• Paid time-off includes vacation, sick time, personal days, and company holidays
• Ability to advance within the company
• Opportunities to give back to the community
• Substantial associate discount on quality merchandise
• Bonus program for team member referrals
• Educational financial assistance
• Complimentary health and wellness program