Office Assistant
About the Company
Generator Supercenter is the leading provider of backup power solutions for residential and commercial customers. Our commitment to exceptional customer service and top-quality products has made us the go-to source for backup power in the Greenville area.
About the Role
As an Install and Service Coordinator Assistant, you will play a critical role in ensuring our customers receive top-notch service and support. In this position, you will assist the Install Manager with scheduling installations and overall logistics. You may also perform clerical tasks, answer phones, and help around the office as needed.
Responsibilities
- Assist the Install Manager in coordinating installation schedules and logistics
- Communicate with customers to schedule installation dates
- Confirm correct equipment and permits are in place prior to installation
- Maintain accurate and organized installation records and ensure all required documentation is completed
- Update and maintain customer database with installation and service information
- Communicate with customers to schedule routine maintenance and repairs
- Assist in ordering warranty/repair parts and filing warranties with Generac
- Follow up with customers after installation to ensure satisfaction and address any concerns
- Provide administrative support to the Install Manager as needed
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Requirements
- High school diploma or equivalent, college degree preferred
- Minimum of 2 years of experience in a coordination or administrative role, preferably in the construction or home services industry
- Strong communication and customer service skills
- Excellent organizational and time-management skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in Microsoft Office and CRM software
- Knowledge of backup power systems is a plus, but not required
- Valid driver's license and reliable transportation
Benefits
- A positive and collaborative work environment
- Voluntary Life Insurance
- Short and Long Term Disability
- Medical, Dental, and Vision
- 401K Matching (after 6 months of employment)
Pay
$15.00 - $17.00 per hour