OFFICE ASSISTANT

About the role

The Physical Therapy Clinic Assistant is a direct representation of FX and provides the patients first and last impression of FX Physical Therapy. The Clinic Assistant is to create an exceptional experience for every guest and be sure FX is presented at its finest (clean, upbeat, professional, etc.). This role works closely with the Physical Therapists and Office Coordinator by supporting the day to day activities and needs of our patients.

Responsibilities

• Maintain a friendly upbeat mood and demeanor at the front office
• Demonstrate professionalism with patients and employees
• Follow proper procedure for patient intake at the beginning of their appointment
• Properly collect patient copays, deductibles and/or past due amounts in POS system
• Follow up and reschedule all appointments that have been canceled
• Contact new patient leads in order to get them scheduled
• Ensure that the clinic is kept clean, neat and organized
• Verify insurance benefits for all new patients

Qualifications

• Able to work varying hours and days to meet business needs
• Effective communicator
• Able to handle multiple tasks simultaneously
• Strong interpersonal skills
• Comfortable working in a fast paced environment
• Comply with dress code
• Problem solver
• Able to take responsibility for actions

Skills

• Excellent customer service and communication skills
• Reliable and takes initiative to complete tasks and protocol accurately and thoroughly
• General knowledge of FX Physical Therapy services
• General knowledge and ability to verify insurance benefits

Pay

$17 to $19 per hour based on experience

Schedule

Monday - Friday 7a-3p