OFFICE ASSISTANT

About the role

FX Physical Therapy is committed to providing excellent customer service to each and every patient; we want each patient’s experience to be nothing less than exceptional! The Physical Therapy Clinic Assistant is a direct representation of FX and provides the patients first and last impression of FX Physical Therapy. The Clinic Assistant is to create an exceptional experience for every guest and be sure FX is presented at its finest (clean, upbeat, professional, etc.). We require our team to follow our processes and protocols to ensure consistency for the patient’s experience. The Physical Therapy Clinic Assistant is responsible for working closely with the Physical Therapists and Office Coordinator by supporting the day to day activities and needs of our patients. All employees must model the FX brand by showing passion, creativity, quality and efficiently complete all tasks assigned while achieving goals of the team. The Clinic Assistant works closely with the patients, Physical Therapists and Office Coordinator to ensure communication, consistency, teamwork and ultimately exceed our patient’s expectations.

Responsibilities

To perform the job successfully the individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain a friendly upbeat mood and demeanor at the front office
• Demonstrate professionalism with patients and employees
• Provide excellent customer service and communication skills
• Be reliable and take initiative to complete tasks and protocol accurately and thoroughly
• Have general knowledge of FX Physical Therapy services
• Follow proper procedure for patient intake at the beginning of their appointment
• Properly collect patient copays, deductibles and/or past due amounts in POS system
• Follow up and reschedule all appointments that have been canceled
• Contact new patient leads in order to get them scheduled
• Ensure the clinic is kept clean, neat and organized
• Have general knowledge and ability to verify insurance benefits for all new patients

Qualifications and Skills

• Able to work varying hours and days to meet business needs
• Effective communicator
• Able to handle multiple tasks simultaneously
• Strong interpersonal skills
• Comfortable working in a fast‑paced environment
• Comply with dress code
• Problem solver
• Able to take responsibility for actions
• Preferred knowledge and interest in the physical therapy field (not required)
• Preferred experience and knowledge of verifying insurance benefits (not required)

Pay

$15.50 to $16.50 per hour based on experience

Schedule

Part Time; Monday‑Thursday 2 pm to 7 pm