OFFICE ASSISTANT

Description Summary: FX Physical Therapy is committed to providing excellent customer service to each and every patient; we want each patient’s experience to be nothing less than exceptional! The Physical Therapy Clinic Assistant is a direct representation of FX and provides the patients first and last impression of FX Physical Therapy. The Clinic Assistant is to create an exceptional experience for every guest and be sure FX is presented at its finest (clean, upbeat, professional, etc.). We require our team to follow our processes and protocols to ensure consistency for the patient’s experience. The Physical Therapy Clinic Assistant is responsible for working closely with the Physical Therapists and Office Coordinator by supporting the day to day activities and needs of our patients. All employees must model the FX brand by showing passion, creativity, quality and efficiently complete all tasks assigned while achieving goals of the team. The Clinic Assistant works closely with the patients, Physical Therapists and Office Coordinator to ensure communication, consistency, teamwork and ultimately exceed our patient’s expectations. Compensation & Schedule $15.50-$16.50 per hour based on experience Part Time: Monday & Wednesday 10am-2pm; Tuesday & Thursday 2pm-7pm Essential Duties And Responsibilities To perform the job successfully the individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Maintain a friendly upbeat mood and demeanor at the front officeMust demonstrate professionalism with patients and employeesExcellent customer service and communication skillsReliable and takes initiative to complete tasks and protocol accurately and thoroughlyGeneral knowledge of FX Physical Therapy servicesFollow proper procedure for patient intake at the beginning of their appointmentProperly collecting patient copays, deductibles and/or past due amounts in POS systemFollow up and reschedule all appointments that have been canceledContact new patient leads in order to get them scheduledEnsures that the clinic is kept clean, neat and organizedGeneral knowledge and ability to verify insurance benefits for all new patientsQualifications and Skills:Able to work varying hours and days to meet business needsEffective communicatorAble to handle multiple tasks simultaneouslyStrong interpersonal skillsComfortable working in a fast paced environmentComply with dress codeProblem solverAble to take responsibility for actions Experience Preferred knowledge and interest of physical therapy field but not required Preferred experience and knowledge of verifying insurance benefits but not required This position description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not intended to create a contract with the employee, or to be an exhaustive list of all responsibilities, activities and skills required of the position and people in the position.