OFFICE ASSISTANT

Skills

• Excellent customer service skills
• Proficient in Microsoft Office Suite
• Strong organizational and time management skills
• Ability to handle multiple tasks independently

Responsibilities

• Greet and register patients, verify and input patient demographics/insurance information
• Assist in billing and auditing procedures
• Update and organize information including schedules, requested reports and interoffice communication
• Process and organize documents and patient charts
• Scan and file documents
• Respond to staff requests and conduct follow-up phone calls
• Supports the clinic team by updating and organizing information
• Verifies patient demographics at initial visit; provides appropriate paperwork to new patients
• Ensures forms are accurately completed; scans in all necessary documents once verified
• Refers patients to the billing office for payment arrangements if needed
• Schedules new and return appointments; keeps appointments current; documents no show, reschedule and or cancelled appointments
• Completes and submits all payor source prior approvals; scans, completes, and submits all paperwork for transportation
• Scans all documents to the correct patient accounts; releases medical records appropriately per policy
• Maintains confidentiality of all department data and activities
• Complies with all established safety procedures to ensure a safe environment for patients, visitors and staff
• Participates in performance improvement activities

Qualifications

• High School diploma / Equivalent
• Associate's Degree in related field preferred
• Office / Clerical setting minimum 2 years of experience