Office Assistant 1 (NY HELPS), Customer Service Administration

About the role

The University at Buffalo is hiring for Office Assistant 1 to perform office support and clerical work to meet the requirements of university programs. The successful candidate will provide support to the Facilities Operations Customer Service Department.

Responsibilities

• Maintain manual and electronic records
• Handle key requests and issuing keys
• Answer questions pertaining to the campus key policy and handle lost keys
• Act as a Customer Service Representative to be a single point of contact for University faculty/staff for various types of maintenance requests and assist with the coordination of customer quotes
• Draft and send campus-wide notifications
• Generate Work Orders and enter labor and material usage
• Run reports as needed
• Gather, compile, and prepare data from manual or automated files and other sources for various reports, publications, records, or other external or internal communications
• Respond to questions concerning the operation of the unit or program area
• Write responses to correspondence
• Other duties as assigned

Requirements

Candidates must effectively demonstrate:

• Their skills and competency for this position as detailed in this job description
• An ability to effectively communicate with a broad and diverse population
• Effective and positive customer service skills
• An ability to understand and follow written policy and/or oral instructions

Qualifications

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). There are no minimum qualifications for this position.

Skills

Experience in Microsoft Word and Excel preferred. Customer Service experience desirable.

Benefits

Learn about our benefits, where we prioritize your well-being and success to enhance every aspect of your life. Learn more about what it looks like to be a part of the University at Buffalo community. Begin your career with us through the NY HELPS program.

Pay

$36,232

Schedule

Weekdays - Monday - Friday
37.5 hours per week