Office Administrator - TPU Customer Service

About the role

The Office Administrator for TPU Customer Service serves as a key administrative and operational partner to the Customer Services Division Manager and senior management team. The position works with a high degree of independence to anticipate needs, coordinate priorities, provide administrative coordination for division initiatives and special assignments, support sensitive customer and leadership matters, and ensure timely follow-through. The position requires strong judgment, initiative, organization, and relationship-building skills. The successful candidate will be comfortable shifting between leadership-level coordination and hands-on administrative support based on the needs of the division. This position supports five senior management team members and approximately 130 employees.

Responsibilities

• Provide direct administrative and operational support to the Customer Services Division Manager and senior management team.
• Manage complex scheduling and calendaring, proactively identifying conflicts, competing priorities, preparation needs, and opportunities to protect and maximize efficient use of leadership time.
• Anticipate upcoming deadlines, meetings, decisions, and administrative needs and take appropriate action with limited direction.
• Draft, edit, and coordinate sensitive correspondence, division communications, presentations, reports, and leadership briefing materials.
• Coordinate requests involving Executive Leadership, the Public Utility Board, City Attorney’s Office, Human Resources, labor partners, and other internal and external stakeholders.
• Serve as a central point of coordination for administrative functions and ensure timely response and follow-through.
• Provide hands-on logistical and administrative support to the Division Manager, anticipating day-to-day needs and responding flexibly to changing priorities.
• Coordinate travel, training, reimbursements, purchasing, invoices, and related financial administrative activities.
• Serve as the primary administrative liaison between Customer