Office Administrator & Receptionist

Mandarin Oriental is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts, and residences in prime destinations globally, with a strong development pipeline. Recognized for creating sought-after properties, the Group delivers legendary service inspired by Asian heritage and cutting-edge luxury experiences.

About the role

Based at the Mandarin Oriental New York Corporate Sales Office, the Corporate Office Administrator plays a key role in supporting day-to-day corporate office operations and providing administrative support to senior leaders and cross-functional teams. The role ensures the smooth, efficient, and professional functioning of the office while upholding Mandarin Oriental’s values. The Corporate Office Administrator reports to the Vice President, Global Sales, The Americas.

Responsibilities

• Front Desk Management and Customer Service:
  • Greet colleagues and visitors and respond to inquiries in a professional manner
  • Answer and direct phone calls to appropriate personnel
  • Manage incoming and outgoing mail and packages
  • Ensure all meeting spaces are maintained and in good condition
• Support senior leaders with expense report management
• Support the Sales team with event coordination
• Partner with People & Culture to support office events and celebrations
• Liaise with building management and facility management vendors for maintenance requests
• Order office supplies and pantry items regularly
• Perform other responsibilities and duties periodically as assigned by supervisor or office leadership to meet operational requirements

Requirements

• A high level of professionalism, discretion, and attention to detail
• Strong organizational and communication skills
• Ability to manage multiple priorities in a fast-paced corporate environment
• Proactive demonstration of Mandarin Oriental’s values, integrity, and a growth mindset
• Pride in delivering service excellence for internal stakeholders

Benefits

• Learning & Development: Unique programs tailored to various career stages to support continuous growth
• MOstay: Complimentary nights and attractive room rates for you and your loved ones at Mandarin Oriental properties worldwide
• Health & Colleague Wellness: Comprehensive health benefits and wellness programs
• Retirement Plans: Varied plans based on length of service and role
• Paid time off
• Company-match 401(k)
• Company-paid Short Term Disability coverage
• Medical/Accident insurance
• Company-subsidized credits toward wellness and fitness facilities

Pay

$29 to $31 per hour