Office Administrator - Lansdale, PA

Location: Lansdale, PA

Schedule

Tuesday - Friday (12pm - 5pm) / Saturday (9am - 2pm)

Pay

$20-$21/hr

About Us

Founded in 2017, Coastline Academy is the largest behind-the-wheel driver education company in the United States. Currently in 9 states and growing, we are a people-first, technology-centric company with a focus on transparency and efficiency. We are on a mission to rid the world of car crashes by teaching students to be safe and confident drivers for life.

About the Role

The Office Administrator is a pivotal role responsible for assisting our Operations Manager to ensure smooth office operations. This role involves a combination of administrative and logistical responsibilities, requiring exceptional organizational and communication skills.

Responsibilities

• Ensure office supplies are stocked, and necessary equipment is in good working condition.
• Maintain organization of office files and ensure proper completion of state-required documentation, including certificates and drive logs.
• Scan and upload documentation and mail as needed.
• Oversee office cleanliness standards and assist with cleaning tasks as needed to maintain a professional and welcoming environment.
• Serve as a secondary point of contact for resolving customer inquiries and concerns, ensuring prompt and professional communication.
• Provide exceptional support to customers by addressing scheduling, documentation, or service-related questions.
• Collaborate with team members to deliver consistent and positive customer experiences.
• Maintain a customer-first mindset, proactively identifying opportunities to enhance satisfaction and loyalty.
• Ensure all customer interactions align with company values and service standards.

Requirements

• Proven experience in office administration or a similar administrative role.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Excellent communication skills and the ability to collaborate with team members.
• Valid driver's license with a clean driving record.
• Proficiency in tools like Slack, Gmail, Google Sheets, Google Docs and office productivity software.
• Detail-oriented and committed to maintaining compliance standards.
• A proactive problem-solver who thrives in a dynamic environment.
• Ability to foster a collaborative and supportive team atmosphere.
• Strong multitasking skills and ability to balance administrative and operational responsibilities.
• Bilingual preferred.

Physical Requirements

• Must be able to sit for prolonged periods of time.
• Must be able to bend, stoop, kneel, touch, feel.
• Must be able to lift up to 25 pounds at times.