Office Administrator

About the role

The Office Administrator plays a key role in making Modern Legacy Law Group a welcoming, approachable, and human-focused firm. This role combines exceptional customer service with efficient office management, ensuring a seamless experience for clients, visitors, and staff.

Responsibilities

• Give every employee, client, and visitor a warm welcome at the front desk and communicate any important information or directions
• Take incoming phone calls and respond to emails, ensuring the appropriate people receive all relevant information
• Schedule appointments and ensure the business calendar is accurate and up-to-date
• Complete other administrative duties as needed such as data entry, paperwork, photocopying, etc.
• Manage incoming and outgoing mail and handle deliveries
• Conduct intake calls with prospective clients

Qualifications

• 1+ year of front desk receptionist experience or related job experience preferred
• A high school diploma, G.E.D., or equivalent
• Comfortable taking telephone calls and mitigating stressful situations
• Proficient computer skills and knowledge of Microsoft Office
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

About Company

Modern Legacy Law Group is a women-founded estate planning firm in Melrose, serving clients in Massachusetts and New Hampshire. We help families create estate plans that protect the people they love.