Office Administrator

About Suddath

At Suddath you can be part of something special and inclusive. With a 100+ year reputation for excellence, the company provides relocation and logistics services worldwide and is recognized as one of the best places to work. Suddath promotes a culture of inclusion, diversity, and a caring, family‑like environment.

Benefits

• Competitive wage
• 401(k) plan with company matching
• Weekly pay for hourly‑paid employees
• Biweekly pay for salaried employees
• Paid Time Off (PTO) and paid company holidays
• Tuition reimbursement program
• Comprehensive benefits package (see Suddath Careers – Employee Benefits)

Responsibilities

• Respond to and support customer, client, and Independent Contractor inquiries promptly and professionally.
• Partner with cross‑functional teams to research and resolve customer service matters, order‑related concerns, and operational issues.
• Coordinate and maintain delivery‑related documentation, including Bills of Lading (BOLs), service orders, manifests, and other operational records.
• Manage administrative processes supporting delivery execution, such as delivery updates, reschedules, documentation tracking, and record retention.
• Enter, update, and maintain accurate customer, order, delivery, and contractor information within company systems.
• Monitor and research open, unassigned, or exception orders to support timely resolution and service completion.
• Collaborate with Operations and Warehouse teams to support daily delivery schedules, route execution, and customer commitments.
• Prepare and distribute reports, manifests, and operational documentation needed for daily business activities.
• Process and track returns, service requests, and shipment‑related information as required.
• Maintain organized records and ensure accurate distribution and retention of operational documentation.
• Support continuous communication between customers, operations teams, and internal departments to promote service excellence and operational efficiency.
• Perform other duties and responsibilities as assigned.

Requirements

• College degree strongly preferred, but not required.
• Previous office experience required.
• Experience working in a warehouse or logistics environment preferred.

Skills

• Basic knowledge of Microsoft Excel, Outlook, Word, and other MS Office products.
• Ability to work in a team environment with flexibility and patience.
• Excellent organization and problem‑solving skills.
• Strong oral and written communication and interpersonal abilities.
• Highly motivated self‑starter capable of handling multiple duties and challenges.
• Proficiency in reading, speaking, and writing English to understand directions and complete paperwork accurately.
• Ability to operate standard office equipment and perform data entry and typing functions.

Physical Demands & Working Conditions

Work is performed in a climate‑controlled environment and requires sitting, walking, and standing. Duties involve the use of hands for data entry and repetitive movements, clear speech for communication, and the ability to see details up close. Reasonable accommodations may be provided for individuals with disabilities. The role may involve prolonged periods of typing, hearing, and talking.