Office Administrator

About the role

Dial Duron Service Co., a Southern Home Services Company, is looking for a dynamic Office Administrator to join a thriving business that believes in work life balance and cares about YOU!

Responsibilities

• Answer incoming customer requests and inquiries in a professional & friendly manner
• Act as a liaison between customers, technicians, salespersons & management
• Schedule service and routine maintenance appointments
• Maintain & update customer records based on interactions
• Process invoice payments
• Provide information about products and services
• Troubleshoot and resolve customer issues and concerns
• Develop & maintain a knowledge base of the evolving products & services that benefit our customers
• Participate in in-house training on products & services needed by our customers & office software required to fulfill this position
• Additional duties as assigned

Required Qualifications

• Minimum of 1-year administrative or customer service experience in an office setting is required
• Ability to easily cultivate strong rapport with customers and co-workers
• Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion
• Work well independently & with integrity in a structured yet relaxed environment
• Enjoy patiently, empathetically helping others
• Excellent written and verbal communication skills

Physical Requirements

• Perform work while sitting and/or standing at an individual work station or office
• Communicate verbally via phone or other communication device
• Ability to stand, walk and sit; talk or hear, both in person and by telephone
• Use hands to type, handle or feel objects or controls; reach with hands and arms
• Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds
• Work is usually performed in an indoor office environment

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits

• Reliable, Year-Round Work
• Weekly Paychecks
• Paid Time Off and Paid Holidays
• Comprehensive Medical, Dental and Vision Benefits
• Health savings accounting
• Flexible spending account
• Employee discounts
• Company paid short term life insurance
• Life insurance