Office Administrator

About the role

Are you a proactive problem-solver who takes job ownership, leads with confidence, and gets things done? Do you want to make a difference in people’s lives? If you answered "yes,” to these questions, keep reading. Step into a pivotal role for our client, one of Illinois' fastest-growing criminal law firms, where your leadership will drive real impact, and your talents will be recognized from day one. In this pivotal role, you'll streamline processes, support the owner, and deliver exceptional client care. If you’re ready to help shape the future of a thriving legal team, we want to meet you!

• Maintains consistent, efficient, and professional office operations across the Firm, as evidenced by positive feedback from attorneys, staff, clients, vendors, and colleagues and timely resolution of operational issues.
• Implement streamlined operations for firm success.
• Consistently meet deadlines and responsibilities.
• Positive client feedback.
• Diplomacy and professionalism.
• Strong punctuality and attendance.
• Maximize owner’s time by managing operations efficiently.

Responsibilities

• Streamline operations to support growth.
• Serve as the owner's go-to for office administration.
• Organize and maintain office operations.
• Manage the firm’s calendar.
• Handle document collection and filing. Draft basic legal documents.
• Oversee client communications and phone support.
• Develop systems and procedures that improve efficiency throughout the Firm.
• Guide clients through onboarding with clarity and care.
• Follow up on accounts receivable.
• Track task management throughout the firm.
• Provide support to attorneys as needed.

Qualifications

• Excellent communication skills.
• Advanced computer proficiency.
• Empathy and professionalism with clients and colleagues.
• Polite, humble, eager to learn, and open to feedback. Think outside of the box.
• Highly organized, motivated, and accountable.
• Strong client relations skills.
• Exceptional phone and email communication skills.
• Active listening abilities.
• High level of personal accountability.
• Confidence to succeed.
• High school diploma or its equivalent (required); college degree preferred.
• Law firm management experience is a plus; Criminal law office experience a plus.
• Legal background required.

Benefits

• Be valued and supported in a top criminal law firm committed to your growth.
• On-site, in Grayslake, Illinois.
• Office hours are 8:30 a.m.-5:00 p.m., Monday–Friday.
• We believe in a collaborative team environment to support you throughout the day.
• Competitive $65,000 base salary, commensurate with experience, plus regular performance reviews.
• Help shape the future of the Firm while advancing your career.