Office Administrator

Position SummaryThe Office Administrator serves as the central operational and agent-support anchor of the office. This role ensures a welcoming, efficient, and high-functioning environment while supporting agents, facilitating CRM training, and maintaining office flow and readiness. The Office Administrator plays a vital role in agent onboarding and off-boarding, culture and engagement activities, event support, and daily administrative operations that uphold RedKey’s service standards and agent-first approach.Core ResponsibilitiesAgent Success & SupportServe as the primary in-office contact for agent support and providing timely solutions to requests.Assist agents with CRM setup, marketing requests, campaigns, and general workflow support.Encourage agent connection to company resources, training, and events.Maintain a friendly, supportive, and solutions-oriented presence throughout the day.Recruiting, Onboarding & Off-boardingSupport Branch Manager with agent attraction effortsComplete agent onboarding tasks ensuring agents are fully integrated into RedKey systems, tools, platforms, and office processes.Support off-boarding procedures and system removals.Administrative & Financial OperationsProcess commission check and maintain accurate documentation.Reconcile weekly agent billing and submit to Finance by the end of each week.Support file compliance and auditing.Support internal communication updates in partnership with marketing and leadership.Maintain vendor lists; add new vendors after proper vetting and approval.Office Environment, Culture & Client ExperienceMaintain a clean, organized, and client-ready office environment throughout the day, including shared and outdoor spaces.Meet and Greet all visitors with a welcoming greetingAnswer phone calls and direct calls to appropriate partyManage conference room bookings with priority to closings and ensure accurate calendar updates and timely room turnover.Support office events, trainings, meetings, and closings through setup, materials, refreshments, and end-of-day reset.Send cards, gifts, and engagement to our agents.Maintain letter boards, welcome signage, and office culture touch points.Inventory & Supplies ManagementRestock office, kitchen, restroom, and event supplies weekly or as needed.Maintain Supra and sign logs for agent usage.Manage RedKey Store inventory and work within approved budgets for reorders.Ensure closing and event supplies are maintained and ordered from approved vendors.BenefitsCompetitive salary ($42,000 – $52,000)Health insurance, including dental and visionIRA retirement planPaid time off and company holidaysProfessional development and training opportunitiesOpportunity for growth as the company continues to expandCollaborative, supportive, and high-energy team environmentQualificationsRequired2+ years of administrative, office coordination, or customer service experienceStrong organizational skills with attention to detailExcellent communication and interpersonal skillsAbility to manage multiple priorities in a fast-paced environmentProficiency with Google Workspace (or similar platforms)PreferredExperience in real estate or brokerage operationsFamiliarity with CRM systems, marketing tools, or transaction platformsEvent coordination or hospitality experienceExperience supporting sales professionals or independent contractors