Office Administrator

About the role

Pattillo, Brown & Hill, LLP is seeking an Office Administrator to join our Temple team. We are looking for a professional, organized, and client-focused individual who enjoys supporting others, creating positive experiences, and helping an office operate efficiently.

Core Responsibilities

• Answer and route incoming phone calls professionally and efficiently
• Greet clients and visitors while creating a welcoming office environment
• Accept client payments and assist with front desk transactions as needed
• Receive, organize, and process source documents provided by clients
• Scan, upload, and maintain electronic client records
• Prepare and mail invoices, tax documents, and client correspondence as needed
• Assist with client inquiries and direct requests to the appropriate team members
• Download and troubleshoot tax organizers for clients as needed
• Auxiliary support to managers, supervisors, and team members as needed
• Maintain an organized, professional, and welcoming office environment
• Support office-wide administrative projects and operational support
• Provide general support to managers, supervisors, and team members as needed
• Coordinate office supply purchases and shopping as needed
• Process software expense invoicing and related administrative tasks
• Support special projects during non-peak periods, including client record updates, working paper preparation, scan sheet creation, and other seasonal readiness projects

Qualifications

• High school diploma or equivalent required
• Associate's degree or additional coursework in business, accounting, or related fields is a plus
• Previous administrative, customer service, or office support experience preferred
• Experience working in a professional office environment is beneficial but not required
• Exceptional customer service and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to prioritize multiple tasks and meet deadlines
• Proficiency in Microsoft Office, including Word, Excel, and Outlook
• Ability to learn firm technology and client management systems
• Strong written and verbal communication skills
• Ability to handle confidential information with professionalism and discretion
• QuickBooks experience is a plus, but not required

Benefits

• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources