Office Administrator

About the role

Izzo Marriage & Family Therapy P.C. is a child and family therapy practice based in San Mateo, CA, dedicated to supporting children and their caregivers through meaningful therapeutic work. The practice emphasizes the use of renowned children's therapy techniques and leading family therapy theories to provide high-quality, evidence-informed care. Izzo Marriage & Family Therapy P.C. focuses on creating powerful therapeutic experiences that foster lasting change and stronger connections between family members. The team values collaboration, support, and ongoing training to help clinicians and staff grow in their roles while serving the community.

Responsibilities

• Managing front desk activities, greeting and checking in clients
• Answering phone calls, responding to emails, and maintaining appointment schedules
• Handling client intake and paperwork
• Managing records and filing systems
• Ensuring office supplies and equipment are organized and functional
• Coordinating communication between clinicians and clients
• Processing payments and assisting with basic billing tasks
• Supporting special projects or administrative needs as they arise

Qualifications

• Strong Office Administration and Administrative Assistance skills to manage scheduling, records, and daily office operations
• Proficiency with Office Equipment, including phones, printers, scanners, and basic computer software (e.g., email, calendars, spreadsheets)
• Excellent Communication skills for interacting with clients, families, clinicians, and external partners in a clear, respectful manner
• Demonstrated Customer Service skills, with a warm and professional approach to welcoming and supporting clients and families
• High level of organization, attention to detail, and ability to prioritize multiple tasks in a busy therapeutic environment
• Comfort working in a child and family mental health setting and maintaining confidentiality in accordance with legal and ethical standards
• Previous experience in a healthcare, mental health, or small office setting preferred
• High school diploma or equivalent required; additional training or coursework in administration, healthcare, or related fields is a plus