Office Administrator

Responsibilities

• Greet customers and provide a welcoming, professional experience
• Check customers in and assist with vehicle drop-offs and pick-ups
• Communicate repair updates to customers throughout the repair process
• Answer incoming phone calls and respond to emails professionally
• Schedule appointments and coordinate with the production team
• Create, update, and manage repair orders using CCC ONE
• Match invoices and receipts to repair orders and maintain accurate records
• Process customer payments and assist with basic office accounting tasks
• File and organize repair documentation and insurance paperwork
• Auxiliary with administrative tasks to support daily shop operations
• Maintain a clean and organized reception area

Qualifications

• Previous experience in a collision repair shop or automotive service office preferred
• Experience using CCC ONE management software strongly preferred
• Bilingual in English and Spanish (required)
• Excellent customer service and communication skills
• Strong organizational skills with exceptional attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Positive attitude and team-oriented mindset

Pay

Competitive hourly pay ($16.00-$20.00/hour)

Schedule

Full-time, stable employment (40 hours per week)

Benefits

• Friendly, team-oriented work environment
• Opportunity to grow within a respected collision repair business
• Ongoing training and professional development