Office Administrator

About the role

Burns Auto Repair is a family-owned auto repair shop in Newtown, PA, established in 1957. Known for honest diagnostics, dependable maintenance, and quality repair services, the shop focuses on transparency, safety, and community relationships.

Responsibilities

• Answer incoming phone calls and serve as the primary point of contact for customers
• Greet customers and communicate clearly about their vehicle service and repairs
• Write up repair orders and coordinate them with technicians
• Assemble invoices, process payments, and mark invoices for payment
• Order parts and coordinate with vendors as needed
• Maintain accurate records, files, and customer information
• Keep office equipment and supplies organized and functional
• Support clear communication between customers and the repair team
• Provide light IT support and technical problem-solving around the office (a plus, not a requirement)

Requirements

• Strong customer service and communication skills, with a friendly, professional phone presence
• Very comfortable working on a computer and with common office software (email, spreadsheets, scheduling tools)
• Experience with Microsoft Word and Excel
• Attention to detail and basic math skills for invoicing, payment processing, and data entry
• Able to prioritize tasks, work in a fast-paced environment, and collaborate with a small team
• High school diploma or equivalent

Qualifications

• A plus: Automotive experience or knowledge — or a genuine willingness to learn
• Experience with Canva or other design tools
• IT support or technical problem-solving ability
• College degree, or additional training in office administration or business

Benefits

While we don't specify benefits here, we offer a supportive, collaborative work environment and opportunities for growth within the family-owned business.

Pay

We provide competitive compensation based on experience and qualifications.

Schedule

The schedule is flexible but typically includes standard business hours.

Contact

To apply, send your resume to office@burnsautorepair.com. We look forward to hearing from you!