Office Administrator

We are seeking an Office Administrator who will be a key member of the branch team, responsible for providing excellent customer service to homeowners and ensuring accurate, timely processing of contract packets and project documentation. The OA also plays a critical role in supporting the employee lifecycle at the branch level and coordinating administrative functions that keep the office running smoothly. About Us Best Choice Roofing was founded in 2009 and has rapidly grown to become one of the largest residential roofing companies in the US. Our balance of expertise, winning sales system, top of the line materials partnerships, and consistent customer satisfaction have helped Best Choice Roofing to become the fastest growing roofing company in the country. Our team is dedicated to achieving goals and building strong relationships with clients and each other. We believe in teamwork, continuous improvement, and celebrating success Key Responsibilities Manage incoming phone calls and email correspondence from homeowners and team membersServe one of the point of contacts for homeowners from contract signing through project startMaintain accurate and up-to-date customer recordsSupport the Project Manager and General Manager with scheduling installationsContact homeowners to facilitate timely payments and follow up on outstanding balancesEnter payments into the production system and ensure synchronization with financial platformsAssist with collections by coordinating with homeowners and the production teamProcess check payments and complete weekly bank depositsMonitor the status of jobs in the CRM and update Sales Managers accordinglyUpload completed contract packets to the CRM systemPerform day-to-day administrative duties to support branch operations Qualifications Prior office administration experience preferredExcellent customer service and communication skillsExperience in roofing or construction is a plus but not requiredAbility to work independently and as part of a team in a fast-paced environmentStrong proficiency in Microsoft Office and familiarity with CRM systemsComfortable communicating by phone and emailAbility to travel locally as neededDetail-oriented with strong organizational and time-management skills What Makes Us The Best Choice Attractive Hourly CompensationCareer Growth: Over 90% of leadership roles are filled with internal talent, illustrating our commitment to helping our team to grow their skills and careers.Flexible Schedule and a supportive team environment.Company-enhanced benefits, including access to Medical, Life, Dental, and Vision insurance coverage as well as 401k for retirement. We are an Equal Opportunity Employer, a drug-free workplace, and comply with all applicable federal and state regulations.