Office Admin

About the Company

Founded in 2012, 1st Call Restoration Inc. has established itself as a company that sets the standard for performance, integrity, and quality. Our long-standing, loyal relationships with repeat clients are a testament to that commitment. We build relationships with owners, developers, and design professionals through clear communication and creative collaboration. We foster an open, forward-thinking approach in every phase of every project, with a focus on customer service, problem anticipation, and attention to detail. Our team of dedicated, experienced professionals continually seeks improvement, combining real-world construction know-how with leading-edge practices and technologies.

Our employees work on a diverse range of projects, including high-end custom homes, complex remediation, commercial projects, and emergency restoration for flooded or burned residences and businesses. We strive to deliver value, consistency, aesthetic sensitivity, and a commitment to exceed client expectations.

About the Role

The Front Desk Receptionist is a non-exempt, full-time position working 40 hours per week (8:00 AM – 4:30 PM). This role is responsible for greeting office visitors and customers, providing phone support, performing regular office maintenance duties, and supporting the HR Department administratively. The ideal candidate will handle multiple priorities and interruptions while maintaining a positive attitude and welcoming disposition.

Responsibilities

• Manage incoming calls: transfer calls, take messages, and screen calls with accurate caller and company information.
• On bid days: deliver bids to the team as they arrive via fax, order lunch, and ensure delivery for the team.
• Maintain professionalism at the front desk, minimizing non-business conversations.
• Assist with special projects, communicating status regularly with involved parties.
• Prioritize job responsibilities and provide W9s and reseller permits as requested.

Performance Objectives

• Professional appearance and manner.
• Provide advance notice of unavailability (e.g., appointments, vacation) via Outlook calendar requests to supervisor.
• Ensure customer/client/co-worker satisfaction.
• Arrive on time and ready to work.
• Complete assignments with accuracy and timeliness.
• Adhere to company policies and procedures.
• Maintain a positive team attitude.

Requirements

• High school diploma or equivalent.
• One to two years of administrative or clerical experience.
• Proficient written and verbal English language skills.
• Ability to keyboard 30-40 wpm.
• Notary preferred.
• Computer skills: MS Word, Excel, Access, and Outlook; ability to learn other software as needed.
• Excellent oral and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to quickly learn basic construction terminology and sequencing.
• Good interpersonal skills.
• Reliability, dependability, and flexibility.
• Excellent attendance and punctuality.

Commitment to Safety

We are committed to providing a safe and healthy work environment by minimizing exposure to health and safety risks for employees, clients, and the public. We comply with relevant federal and state occupational health and safety laws and develop operations, procedures, and programs to further this goal. All employees are expected to work diligently to maintain safe work conditions and adhere to practices designed to prevent injuries and illnesses.

Benefits

• Competitive compensation structure.
• Medical, vision, and dental insurance.
• Paid time off (vacation, holiday, sick).
• 401(k) employer match.
• Life and AD&D insurance.
• Short- and long-term disability insurance.
• Other benefits.