Office 365 Engineer

About the role

The Office 365 Engineer supports the organization's O365 infrastructure, ensuring optimal performance, availability, and security.

Responsibilities

• Support the implementation, improvement, maintenance, rollout, and upgrades of O365 systems, software, and databases.
• Provide trend analysis to the service management team to support informed decisions regarding resource management.
• Maintain applications and systems that protect organizational data from unauthorized access.
• Process user access requests for applications and systems using established procedures and service-level expectations.
• Ensure the integrity and confidentiality of access to corporate and customer applications, databases, servers, and other systems.
• Respond to Service Desk requests, including password resets and account lockouts, and escalate issues requiring higher-level support.
• Maintain and support IT security policies and procedures.
• Aid in planning, designing, and implementing security solutions for new applications or system implementations.
• Support enforcement of system security administration and user-access policies based on industry-standard best practices.
• Promote security awareness among employees.
• Collaborate with internal and external technical experts to ensure programs and applications meet customer needs.
• Monitor and complete customer cases, including break/fix issues, change requests, and service requests, in accordance with customer support policies.
• Communicate O365 system and database issues to the appropriate personnel.
• Work with IT management and customers to prioritize requests.
• Understand customer business processes and provide support aligned with operational needs.
• Stay informed of current and future software releases and related technologies.

Requirements

• Bachelor's degree in computer science or equivalent work experience.
• Proven Office 365 administration experience.
• Practical experience managing the internal and external security of cloud applications and databases.
• Experience working in a team that delivers high-availability services.
• Practical experience using PowerShell scripting.
• Experience with Microsoft Office 365 products, including Azure, Azure Active Directory, SharePoint Online, and Exchange Online.
• Strong Active Directory experience required.
• Strong interpersonal and human relations skills.
• Excellent oral and written communication skills.
• Strong problem-solving and critical thinking skills.
• Ability to determine the source of technical issues and identify effective resolutions.
• Excellent planning, organizing, customer service, record keeping, and cost-control skills.

Qualifications

• Must provide your own transportation to multiple customer locations within established timeframes.

Skills

• Office 365 administration.
• PowerShell scripting.
• Microsoft Office 365 products.
• Active Directory.
• Security administration.
• Customer service.
• Problem-solving.

Benefits

• Comprehensive benefits program for you and your family.
• Professional development and support.
• Variety of employee perks including generous paid time off, flexible positions, and Baton Rouge General Fit! program.
• Nationally and locally recognized leader in quality.

Pay

TBD

Schedule

TBD

Benefits

• Comprehensive benefits program for you and your family.
• Professional development and support.
• Variety of employee perks including generous paid time off, flexible positions, and Baton Rouge General Fit! program.
• Nationally and locally recognized leader in quality.