Off-Shift Nurse Manager - Rochester General Hospital

Responsibilities

• Provides nursing leadership across assigned departments
• Oversees the Nursing Support Services (NSS) team
• Promotes accountability for nursing standards and professional practice
• Supports complex clinical situations and escalations
• Counsels and develops nursing staff and emerging leaders
• Addresses concerns proactively before they escalate
• Aids in conflict resolution and team development
• Reinforces organizational values and expected behaviors
• Reviews safety events, trends, and Safe Connect reports
• Conducts patient safety rounds
• Maintains compliance with regulatory and nursing standards
• Follows up on near misses and identifies opportunities for improvement
• Reinforces bedside shift report and other evidence-based practices
• Conducts patient and family rounding
• Addresses service recovery concerns in real time
• Supports difficult patient and family conversations
• Escalates concerns requiring additional leadership intervention
• Partners with House Supervisors regarding staffing, capacity, and throughput
• Supports admissions, transfers, and discharges when barriers arise
• Maintains productivity and operational performance
• Removes obstacles impacting patient care and team effectiveness
• Collaborates with Unit Managers and the Director of Nursing Operations on department initiatives
• Serves as the after-hours representative for nursing leadership
• Communicates significant events and emerging concerns to nursing leaders and executives
• Ensures appropriate handoff and follow-up to day-shift leadership
• Participates in leadership huddles and organizational communication efforts
• Reinforces organizational culture, engagement, and accountability
• Identifies opportunities to improve workflow, efficiency, and patient care delivery
• Supports Lean and Performance Improvement initiatives
• Audits compliance with nursing standards and operational expectations
• Aids in implementation of new programs and initiatives
• Collects frontline feedback to inform leadership decision-making

Requirements

• BSN Required
• NYS RN License

Qualifications

• Education: BS: Nursing (Required)
• Licenses / Certifications: BLS - Basic Life Support - American Heart Association (AHA), American Heart Association (AHA), American Heart Association (AHA), RN - Registered Nurse - New York State Education Department (NYSED), New York State Education Department (NYSED), New York State Education Department (NYSED)