OFF Functional SME

Key Responsibilities

• Support day-to-day operations and maintenance for Oracle Federal Financials modules in a federal financial management environment.
• Provide functional support to end users by analyzing service tickets, incident reports, business process questions, transaction issues, and system behavior.
• Support Tier 1 incident intake by reviewing reported issues, validating symptoms, gathering relevant business information, and determining whether the issue requires functional resolution, user guidance, configuration review, or escalation.
• Document incident details, user impact, business process context, root cause, workaround steps, resolution recommendations, and follow-up actions in the client’s issue tracking system.
• Support timely resolution of issues affecting budget execution, procure-to-pay, accounts payable, accounts receivable, loans, reporting, reconciliations, and close-cycle activities.
• Work directly with client business users to understand issues, clarify requirements, explain system functionality, and support business process execution.
• Analyze recurring incidents and recommend process improvements, user guidance, documentation updates, training needs, or functional enhancements.
• Support reduction of outstanding service tickets and change request backlogs by reviewing, classifying, prioritizing, and resolving aging items.
• Participate in backlog review sessions with client stakeholders, project leadership, and other team members.
• Assess backlog items based on business impact, urgency, audit relevance, operational risk, user priority, complexity, and readiness for action.

Qualifications

• 5+ years of hands-on functional experience supporting Oracle Federal Financials (Oracle EBS or Oracle Fusion) in a federal agency environment.
• Demonstrated experience with one or more of the following modules: Budget/Funds Management, Accounts Payable, Accounts Receivable, Purchasing, or Loans.
• Strong understanding of federal financial management business processes, including Budget to Report, Procure to Pay, financial reporting, and period-end close.
• Experience providing Tier 1/Tier 2 functional support, analyzing incident reports, and triaging issues in a structured ticketing system.
• Ability to gather and document functional requirements, write business process flows, and prepare user acceptance criteria.
• Strong verbal and written communication skills; able to translate technical system behavior into clear guidance for end users and stakeholders.
• Experience working in a client-facing role within a federal consulting or systems integrator environment.
• Active or ability to obtain a federal security clearance as required by the client.

Nice to Have

• Experience supporting Export-Import Bank (EXIM) or similar federal credit/lending agency financial operations.
• Familiarity with Insurance to Collection and Loans business processes within Oracle Federal Financials.
• Experience with JIRA, ServiceNow, or similar issue tracking and backlog management tools.
• Knowledge of federal financial management standards including OMB Circular A-123, USSGL, and FASAB guidance.
• Experience facilitating UAT sessions and coordinating with technical teams on system enhancements.
• Oracle Federal Financials or Oracle EBS certification.

Security & Eligibility Requirements

• Ability to obtain and maintain a federal Public Trust (suitability) clearance.
• Must be able to pass a federal background investigation.
• U.S. Citizenship or Permanent Residency required (no visa sponsorship available).

Benefits

• Referral Bonus
• 401(k) Matching
• Holidays – Eleven
• Technology Reimbursement
• Short-Term & Long-Term Disability
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)

Equal Opportunity Employer

Minority/Female/Veteran/Disability

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.

Only direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.