ODO Chicago (73926)

Job Description

Key accountabilities include providing visible, proactive patrol and emergency response duties in assigned location. Providing customer service, physical security checks, and investigating suspicious or unsafe circumstances. Heavy public contact, including potentially dangerous or suspicious individuals. 100% field facing.

Main Responsibilities

• Patrol sales floor and parking areas to deter theft, vandalism, and other criminal activity.
• Monitor CCTV systems to identify any suspicious behavior or security threats.
• Provide assistance to customers and employees as needed, including responding to medical emergencies or customer disputes.
• Enforce store policies and procedures to maintain a safe and orderly environment.
• Work closely with store management and local law enforcement agencies to address security concerns and incidents.
• Complete detailed incident reports documenting any security-related incidents or activities.
• Participate in ongoing training and development programs to enhance security knowledge and skills.
• Provide security field operations in a proactive, effective manner with an emphasis on customer service.
• Ensure all security assignments are executed at all times.
• Coordinate and communicate effectively with the leadership on site.
• Line management-blocking off hazardous areas, directing traffic.
• Create professional, well-written incident reports for all security incidents.

Work Environment

• Ability to prioritize work in a fast-paced organization, coordinating and managing multiple tasks.
• Demonstrated ability to ensure compliance of standards and training.
• Strong strategic, analytical, problem-solving, and critical thinking skills.
• Ability to work in a fast-paced team-oriented environment.
• Ability to work at times with minimal supervision.
• Excellent written and verbal communication skills, allowing for communication effectively with all levels of the organization.

Qualifications

• Active or retired Police Officer.
• Strong communication and interpersonal skills.
• Able to remain calm and composed in stressful situations.
• Excellent observational skills and attention to detail.
• Prior security experience is preferred but not required.
• Flexibility to work a variety of shifts, weekends, and holidays.
• High School Diploma, with some college credits, (preferably bachelor’s degree), or equivalent combination of education and work experience.
• Minimum of 5 years’ experience in security, customer service, or a closely related role.
• Strong computer and systems skills, including office software, access management, CCTV, alarm systems, and incident reporting.
• Must be 21 years of age.
• Valid Driver’s License.
• Valid Armed IL Security License.
• Speak, read, and write English.
• Must possess above average computer skills and must hold all necessary and required licenses, permits and certifications required by the of assignment to perform security officer duties.
• Pass a background check.
• Pass a 5-panel drug test.
• CPR Certification, we help get you certified.