Odessa 02 (University Blvd) RX Tech - Pharmacy Care Representative - Part time

Responsibilities

• Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care
• Promotes / fosters "Greet, Ask, and Thank" and H-E-B telephone strategies; directs calls to appropriate Partner
• Receives written prescriptions from customers; obtains / verifies demographic and profile-related information; receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information; processes written prescriptions and refill numbers into RXEVO
• Generates prescription-related paperwork; files / retrieves / maintains prescriptions in the Will-Call area
• Uses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.)
• Directs customers to counseling window for Pharmacist consultation
• Obtains / returns tills from bookkeeping; processes customer transactions at register
• Maintains manual signature capture receipts; scans into RXEVO in a timely fashion
• Properly processes / clears prepaid prescriptions
• Sets up and maintains prescription deliveries
• Files / maintains prescription hard copies
• Aids Technicians and Pharmacists to ensure complete, efficient production for the shift
• Participates in / assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events
• Checks in / assists customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps
• May participate in other professional services activities

Qualifications & Key Requirements

• 18+
• Experience in retail; experience in pharmacy a plus
• Experience working in a fast-paced environment
• Working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs
• Strong communication and customer service skills
• Mathematical skills (including calculating measurements)
• PC skills, including MS Office and H-E-B software and programs required by the job
• Cash-handling skills
• Ability to maintain composure in high-stress situations
• Ability to demonstrate strong telephone etiquette
• Ability to manage multiple priorities and shift focus between tasks
• Ability to work in a team environment
• Ability to work with little direct supervision
• Willingness to cross-train

Licenses/Certifications

• Completion of all required training and certification (e.g., PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-E-B Screener certification, Company orientation)