Austin 10 (Oak Hill) RX Tech - Pharmacy Care Representative - Part time

Responsibilities

• Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care
• Promotes / fosters "Greet, Ask, and Thank" and H-E-B telephone strategies; directs calls to appropriate Partner
• Receives written prescriptions from customers; obtains / verifies demographic and profile-related information; receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information; processes written prescriptions and refill numbers into RXEVO
• Generates prescription-related paperwork; files / retrieves / maintains prescriptions in the Will-Call area
• Uses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.)
• Directs customers to counseling window for Pharmacist consultation
• Processes customer transactions at register; maintains manual signature capture receipts; scans into RXEVO in a timely fashion
• Properly processes / clears prepaid prescriptions
• Sets up and maintains inventory; stages OTC inventory; breaks out into stocking sections, including front-of-pharmacy items (e.g., OTC, diabetic supplies)
• Ensures compliance with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI); complies with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptions
• Complies with SOP to process PSE transactions; follows manual process only if electronic system unavailable
• Complies with Central Fill check-in procedures
• Ensures department and work area (inside and outside) comply with presentation, organization, sanitation, and maintenance guidelines
• Removes trash from department; complies with trash compactor processes
• May participate in other professional services activities
• Checks in / assists customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps

Qualifications & Key Requirements

• Age Requirement: 18+
• Experience in retail; experience in pharmacy a plus
• Experience working in a fast-paced environment
• Working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs
• Strong communication and customer service skills
• Mental math skills (including calculating measurements)
• PC skills, including MS Office and H-E-B software and programs required by the job
• Cash-handling skills
• Ability to maintain composure in high-stress situations
• Ability to demonstrate strong telephone etiquette
• Ability to manage multiple priorities and shift focus between tasks
• Ability to work in a team environment
• Ability to work with little direct supervision
• Willingness to cross-train
• Completion of all required training and certification (e.g., PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-E-B Screener certification, Company orientation)